COMMITMENT OF VILLAS AND LUXURY IN ACAPULCO WITH OUR GUESTS AND VISITORS
REGARDING CORONAVIRUS (COVID-19)

Luxury Villas Administration by Susana Gómez, we are committed that our guests, visitors and the general public have a unique experience. As a company dedicated to hospitality, the safety of our guests is our top priority.
Luxury Villas Administration by Susana Gómez we are constantly monitoring about the evolution of COVID-19 with government and health institutions at the local, state and federal level, as well as with our staff in the villas and houses with whom we are following all protocols and recommendations directly issued by the Ministry of Health and we are aligned in accordance with WHO standards.
Our staff is being trained and trained to take the necessary measures that will offer us safety and a happy stay in our Villas, complying with the new protocols in the face of this health emergency that occurs in Mexico in order to ensure a stay with total tranquility and safety, We are developing policies with adequate flexibility in order to adapt to these times.
While this situation evolves in our country, we are implementing the best practices and protocols recommended by expert institutions in the field, to guarantee your safety and health.

CANCELLATION POLICY
We have updated our cancellation policies in order to adapt to these times, ensuring a unique experience and the flexibility required for our guests.
For all guests, the following policies will be implemented:
Please be informed that all changes to reservations are subject to future availability and rate adjustments will apply, on all our platforms

DURING THEIR STAY:
The impact of COVID-19 has required a series of changes in the way we do our daily activities, limiting physical contact, our way of interacting in meetings and various spaces.
Luxury Villas Administration by Susana Gomez has been described for its excellent service and commitment to comply with all health regulations, so it will continue to apply the procedures and all prevention activities and health protocols recommended by the Ministry of Health

PUBLIC AND THE WORLD HEALTH ORGANIZATION AGAINST COVID-19.
While this situation evolves, we will keep abreast of the changes and adaptations to our policies and the various actions we are taking, please follow our social networks and our official site in order to be aware of progress.